Refund policy

Please note that custom and sale items can not be returned. 

If your order doesn't fall under these categories returns can be made up to 14 days after receiving the order. Please return the item to the return address at your own expense. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at dot2dotembroideryy@gmail.com. 


You can always contact us for any return question at dot2dotembroideryy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.